We had a nice acknowledgement of our generator installation video this morning on DCK.
Unfortunately, at the same time, our current host decided to do maintenance on the webserver. We currently are using an offsite host for web and email for the thedatacave.com domain, due to the fact that the data center is under construction (trust me, we’ll host ourselves internally soon). And I suppose you have to live with the ups and downs of someone else controlling your infrastructure.
This particular host has really given us nothing but grief. The outages are one thing, but the lack of explanation beyond “we’re working on it” and “it’s now up” is very frustrating. I want details. I want to know what’s wrong, what’s being worked on, and what their thoughts are on having it fixed. If you tell me 1 hour, and it takes 2, that’s ok. I just want to know 1hour vs. 24 hours, vs never. When I ask questions, all I ever get back is “no”, with no explanation.
Once you lose a customer, it’s hard to get them back. Any business without a firm grasp on good customer services is just shooting themselves in the foot these days. Trust me when I say that as a company, Data Cave will always put the customer first. We strive for perfection, but at the times we aren’t perfect, at the very least we’ll be transparent about it.
It’s no fun to have an upset customer, but you’ll have an appreciative one if you simply keep them informed.
The block layers have made quite a bit of progress in the past few days.
After fielding a few questions about the generator last week, I thought it might be interesting to take a closer look at the power house.
Last Friday in the midst of the generator and power installation, we also received two cooling towers.
Even though the weather has been less than optimal, the block and steel crews have made progress over the past week.
Friday was a busy day at Data Cave. In addition to the generator installation, the power company was onsite to install 2 2500kVA transformers and string cable onto existing power poles.
Last Friday, a 2 megawatt generator was delivered and installed. We captured the event on video.
The block crew finished up the exterior east wall earlier yesterday.
In the past two weeks, we’ve taken delivery of a number of pieces of critical data center infrastructure.