FAQ

Top 10 Frequently Asked Questions:

What is the level of redundancy at the Data Cave facility?

We have a very high level of redundancy in virtually every infrastructure aspect of our data center. This includes our cooling systems, power supply, and emergency backup generators. These measures have resulted in a level of 100% uptime for our clients, during the entire time we have been in operation.

How has the facility been engineered to withstand disasters such as tornadoes, floods, and earthquakes?

The Data Cave facility was carefully constructed to withstand a wide range of disasters, including tornadoes, floods, and earthquakes:

a) The building was constructed with oversized concrete block and nearly 1″ diameter rebar, and it is rated to withstand the hit of an EF-5 tornado or 200+ mph winds.

b) Data Cave is not located within any floodplain, based on the official Indiana flood mappings from both FEMA* and the Indiana Department of Natural Resources.*

c) The facility is located outside of any major seismic zones, based on extensive ground sample testing that was done prior to and during the facility’s construction. Data Cave also is not located near any active fault lines.

Why did you choose UPS Flywheels over batteries?

We chose UPS flywheels over batteries for several reasons: they require less space than batteries, they don’t need to be replaced regularly as batteries do, flywheels don’t have stringent cooling requirements, and they are more environmentally friendly than batteries (since flywheels contain no chemicals). While flywheels typically provide less runtime than battery systems (approximately 45-60 seconds compared to upwards of 15 minutes provided by batteries), our backup generators routinely start up in less than 10 seconds. Thanks to this high level of efficiency, we have seen no issues whatsoever with the runtime for our UPS flywheels.

Why are there no raised floors in your suites?

Like many modern data centers, Data Cave does not use raised floors. One of the primary reasons for this design is that we are able to see much more cooling efficiency when a raised floor is not used (we instead opted for overhead duct based cooling).

How is your equipment and facility monitored?

We utilize a combination of proprietary and open source software to regularly monitor all of our critical equipment.

What carriers are on-site/built-in?

Data Cave has connectivity through several of the largest providers, including Comcast, Smithville, AT&T, Windstream, and others. For a comprehensive list, please visit our Connectivity Providers page.

Do you have support services such as remote hands and remote reboot? Are there any additional fees?

Yes, a range of Remote Hands services are available for our clients. Your specific contract will determine how many Remote Hands are included per month. Any amount of Remote Hands support exceeding what the contract allows for will result in a service fee for that support.

Can I have physical access to my equipment at anytime? What if I am sending a vendor?

Any company employee who has been authorized by you will have 24/7 access to your colocated equipment. Once they are setup with the proper access credentials, they can enter the facility unescorted. We can also provide any vendors with access to your equipment, but only with express permission from you (ideally in the form of written authorization).

What other services do you offer?

In addition to server colocation, Data Cave provides additional disaster recovery services including offsite backup and business continuity. We also provide network services such as Internet and private data transit.

Who are some of your customers?

We serve a wide range of different industries, including healthcare, manufacturing, banking, and government. You can view more information on some of our clients on our Testimonials page.

All Categories:

Data Cave Services

What is Colocation?

Colocation is a service that allows you to store and run your company’s servers at the Data Cave data center. This is a reliable, secure, and cost-effective alternative to running your equipment inhouse.

Is there a contract for colocation?

Yes, colocation contracts are based on a term of 1 year or more.

Do you offer scalable solutions such as expanding to multiple servers, cabinets, or cages?

As your company grows, your colocation needs will grow subsequently, and we can help you with additional servers, cabinets, or cages, depending on your needs.

What other services do you offer?

In addition to server colocation, Data Cave provides additional disaster recovery services including offsite backup and business continuity. We also provide network services such as Internet and private data transit.

What is Metered Power? Why is it preferred?

Metered power is a service Data Cave offers, that monitors exactly how much power your equipment uses each month. At the end of each month, you are billed only for the amount of power you actually use. Metered power is very beneficial for our customers, as it results in them only having to pay for the power their equipment has actually used. Oftentimes, this results in lower monthly bills.

What is Business Continuity?

Business Continuity allows your business to continue operating, in the event that a disaster strikes your physical facility. If your building is disabled for any reason, your staff can work temporarily out of the onsite workspace available at Data Cave. In addition to having phones and workstations at our facility, you can also have access to your company’s network and phone system. This enables your employees (and business) to continue working.

Do you have support services such as remote hands and remote reboot? Are there any additional fees?

Yes, a range of Remote Hands services are available for our clients. Your specific contract will determine how many Remote Hands are included per month. Any amount of Remote Hands support exceeding what the contract allows for will result in a service fee for that support.

Are various bandwidth plans available?

We offer both Internet and private data transit plans, to fit your needs.

Do you offer DNS service?

For clients who have bandwidth services with Data Cave, we offer reverse DNS and Pointer (PTR) Records for Data Cave-assigned IP blocks.

Facility Redundancy and Infrastructure

How has the facility been engineered to withstand disasters such as tornadoes, floods, and earthquakes?

The Data Cave facility was carefully constructed to withstand a wide range of disasters, including tornadoes, floods, and earthquakes:

a) The building was constructed with oversized concrete block and nearly 1″ diameter rebar, and it is rated to withstand the hit of an EF-5 tornado or 200+ mph winds.

b) Data Cave is not located within any floodplain, based on the official Indiana flood mappings from both FEMA* and the Indiana Department of Natural Resources.*

c) The facility is located outside of any major seismic zones, based on extensive ground sample testing that was done prior to and during the facility’s construction. Data Cave also is not located near any active fault lines.

What is the level of redundancy at the Data Cave facility?

We have a very high level of redundancy in virtually every infrastructure aspect of our data center. This includes our cooling systems, power supply, and emergency backup generators. These measures have resulted in a level of 100% uptime for our clients, during the entire time we have been in operation.

How much power capability does Data Cave have?

The Data Cave facility was designed for 10 Megawatts of incoming redundant utility power (20 total MW available non-redundant).

How much total colocation space does Data Cave have?

Data Cave has a total of 44,000 sq. ft. of physical colocation space.

Why are there no raised floors in your suites?

Like many modern data centers, Data Cave does not use raised floors. One of the primary reasons for this design is that we are able to see much more cooling efficiency when a raised floor is not used (we instead opted for overhead duct based cooling).

Why did you choose UPS Flywheels over batteries?

We chose UPS flywheels over batteries for several reasons: they require less space than batteries, they don’t need to be replaced regularly as batteries do, flywheels don’t have stringent cooling requirements, and they are more environmentally friendly than batteries (since flywheels contain no chemicals). While flywheels typically provide less runtime than battery systems (approximately 45-60 seconds compared to upwards of 15 minutes provided by batteries), our backup generators routinely start up in less than 10 seconds. Thanks to this high level of efficiency, we have seen no issues whatsoever with the runtime for our UPS flywheels.

How long can you run on backup power while the generators kick in?

In the event of a power outage to the facility, the switch to generator power is seamless; our UPS flywheels run for more than enough time for the generators to start up, which takes roughly 8 seconds.

Does Data Cave have an extra generator in the event one fails?

Yes, Data Cave has two 2MW generators at the facility that are tested regularly, and these provide a fully redundant level of backup power in the event of a power outage (or in the event that one of the two generators fails).

How long can the generators run with the current fuel capacity?

At Data Cave, we store a reserve diesel fuel supply of 60,000-80,000 gallons on campus at all times. This allows us to keep our backup generators running at full capacity for approximately 2-3 weeks, in the event of a major power outage to the facility.

Security

What types of security measures are in place at Data Cave?

We employ a wide range of access control measures at multiple layers within the data center. We have a gated security entrance that restricts unauthorized physical access to the data center, security cameras positioned at all external and internal access points, and we require ID verification for all access points within Data Cave.

Who has access to each data suite?

Apart from Data Cave employees, the only people who have authorized access to each data suite are those who have equipment stored in that suite. Clients with equipment in a particular suite are given a key card that will ONLY allow them in to their specific suite and rack, and nowhere else within the data center.

What are your networking security policies? How secure is your network from internal and external threats?

Data Cave maintains a secure internal network that is used for facilities monitoring and management of critical infrastructure equipment. Data Cave provides physical access to carrier networks (both internet and point-to-point connections). In general, the end customer is required to manage security to their equipment. Data Cave’s networks and those networks do not co-mingle, so external threats cannot get back into Data Cave’s internal network from customer equipment.

Colocation Space

Can a customer provide their own racks?

Yes, Data Cave customers are more than welcome to move in their own racks and equipment to the facility, and continue to use that same equipment as they are used to.

Can I have physical access to my equipment at anytime? What if I am sending a vendor?

Any company employee who has been authorized by you will have 24/7 access to your colocated equipment. Once they are setup with the proper access credentials, they can enter the facility unescorted. We can also provide any vendors with access to your equipment, but only with express permission from you (ideally in the form of written authorization).

How full is your data center currently?

Data Cave currently serves over 50 clients, including hospitals, financial institutions, and corporations that rely on uptime for their business. With a total of 28 private data suites, and 86,400 total square feet, we definitely have room to grow though. We can accommodate both large and small organizations, and meet any colocation needs, regardless of the scope or complexity. or complexity.

Business Continuity

What types of companies would benefit from this service?

Any company that wants to be prepared in the event of a disaster, and to have a secure place to work connected to their infrastructure. From 1 to over 200 seats are available in the Data Cave facility.

Can we connect to our own network if we colocate equipment at Data Cave?

Yes, part of your business continuity service is a cross connect to your infrastructure equipment at Data Cave.

Who provides the equipment?

No additional equipment is needed. Business continuity seats become pre-wired to Data Cave’s network infrastructure and crossconnected to your environment at Data Cave. Each seat comes with a Gb of data, fully dedicated to each customer on case by case basis.

How accessible is the work space?

The space is accessible 24/7/365, with 24 hours notice to Data Cave.

Reliability and Flexibility

If I have a problem, who are my points of contact? Is your staff available 24/7?

We have multiple NOC (Network Operations Center) contacts who are available and on call 24/7, if you have any problems. As part of your initial ramp-up process, you will be provided with this contact information.

What is your issue response time frame?

Our services are governed by different SLA’s, and your account’s SLA will state the guaranteed issue response time that you can expect from Data Cave staff, should any issues arise.

What is SSAE16 Type II Certification? Why is it preferred over Type I?

SSAE16 is the highest internationally accepted standard for service organizations, and Data Cave has received Type II (or SOC2) certification under this. This certification is the result of an annual audit that measures everything from our availability, information confidentiality, customer support, and internal infrastructure. The process to become SOC2 certified is much more in-depth than Type I (or SOC1) certification, but it provides an indicator of how established our infrastructure, policies, and support really are for our clients. For more information on our SSAE16 certification, check out this blog post from 2013.

How long have you been in business?

Data Cave has been in operation since January, 2010.

Who are some of your customers?

We serve a wide range of different industries, including healthcare, manufacturing, banking, and government. You can view more information on some of our clients on our Testimonials page.

Facility Monitoring and Maintenance

How is your equipment and facility monitored?

We utilize a combination of proprietary and open source software to regularly monitor all of our critical equipment.

Does Data Cave monitor temperature and humidity levels?

Yes, we continually monitor both the temperature and humidity in each of our data suites.

Does Data Cave have scheduled downtime?

From time to time Data Cave will perform scheduled maintenance that will cause planned downtime. We notify any affected clients of such events at least 48 hours ahead of time.

How often does Data Cave test the generators?

We test the backup generators on a weekly basis.

Connectivity and Availability

What carriers are on-site/built-in?

Data Cave has connectivity through several of the largest providers, including Comcast, Smithville, AT&T, Windstream, and others. For a comprehensive list, please visit our Connectivity Providers page.

Why is Data Cave “Carrier Neutral”?

We are a carrier neutral data center, in an effort to provide the widest range of connectivity options to our clients. This also allows us to utilize multiple internet connections in the event that one experiences an outage.